About us

Founded in 2006 & began developing Magento solutions in 2007, On Tap has become the UK’s longest-serving official Magento Solutions Partner. With years of experience, we’ve mastered what makes a great eCommerce site and expanded our expertise to platforms like Shopware, Shopify, and BigCommerce, while maintaining our focus on eCommerce.

As we continue to grow, we are looking for an experienced and motivated eCommerce Project Manager to help us manage and deliver high-quality commerce projects. This role is pivotal in ensuring successful collaboration with clients and internal teams, driving delivery excellence, and ultimately contributing to On Tap’s growth and reputation.

Key Responsibilities

  • Project Leadership: Own accountability for project execution, profitability, and timeline from kickoff to launch.
  • Local Team Leadership: Guide and support developers and QA in the office, balancing collaboration with accountability.
  • Bridge Role: Act as the connector between Vietnam-based teams and global stakeholders, fostering alignment and smooth communication.
  • Client Engagement: Proactively manage client communications and expectations, ensuring satisfaction and alignment with project goals.
  • Requirements & Scope: Define and document client requirements, project scope, and deliverables; manage change requests when deviations arise.
  • Planning & Scheduling: Create and maintain detailed project plans, coordinate tasks, and assign appropriate resources.
  • Cross-Team Collaboration: Work closely with developers, QA, designers, and Product Owners to ensure alignment and smooth delivery.
  • Release/Deployment Management: Oversee release schedules and deployment plans, ensuring efficient rollouts.
  • Risk & Issue Management: Identify risks, threats, or opportunities, escalate when necessary, and mitigate potential impacts.
  • Quality Control: Review deliverables prior to client presentation, ensuring clarity, accuracy, and high standards.
  • Process Improvement: Suggest and implement improvements to workflows, applying lessons learned across projects.
  • Business Insight: Develop a deep understanding of client businesses, processes, and industries to better influence project success.
  • Support Triage: Serve as the primary point of contact for triaging support issues, prioritizing tasks and delegating effectively.
  • Knowledge Sharing: Contribute to PMO best practices, fostering a culture of continuous improvement within the team.

Key Requirements

  • Proven experience in project management within eCommerce (primarily Magento, Shopify)
  • Strong familiarity with project management tools (e.g. Jira), agile methodologies, and PMO practices.
  • Demonstrated ability to manage the scope of projects.
  • Cultural sensitivity and adaptability to both Western clients and Vietnamese working culture. 
  • Experience with managing extended/remote teams, preferably in multicultural environments.
  • Strong interpersonal skills: able to foster a collaborative atmosphere while enforcing accountability.
  • Excellent spoken and written English communication skills (IELTS 7.0 or equivalent).
  • Strong analytical thinking, problem-solving, and organizational skills.
  • Ability to manage multiple concurrent projects and competing priorities.
  • A collaborative, proactive mindset and natural curiosity is expected.
  • Experience working in offshore delivery centers or managing distributed development teams is a strong advantage.
  • Technical background is a plus.
  • Program management or experience with enterprise-level clients is a plus.

Benefits

  • Salary: Up to 40M. Reviewed every 6 months
  • 5-day workweek, from 9AM to 6.15PM, Monday to Friday. (3 AM to 12.15PM UK Time) 
  • Agile working environment that respects differences and focuses on human development
  • Opportunities to participate in clubs: Football, running, game, etc.
  • Team-building events, picnics, and summer trips
  • 13.5 days of annual absence (12 days in accordance with the law + 1.5 days company trip)
  • Social and health insurance in accordance with the Vietnam Labor Code
  • Birthday gifts, seniority allowance, course & certificate coverage