Job descriptions:

  • Provide timely support to international customers on how to set up and use our Shopify apps effectively.
  • Troubleshoot and resolve issues encountered during app usage.
  • Collaborate closely with internal teams to ensure efficient issue resolution.
  • Provide timely updates on case progress and ensure smooth communication with customers.
  • Take on additional assigned tasks (if any)

Requirements:

  • Working hours (UTC+7): Regular shift (Remote): 00:00 AM – 4:00 AM, Tuesday to Saturday (Start after training is completed). Training period (On-site): 1:15 PM – 5:15 PM, Monday to Friday.
  • Proficient in English, equivalent to IELTS 6.5 or higher.
  • Basic knowledge of HTML/CSS is required.
  • Prior experience in Customer Support/ Technical Support, especially in Technology or E-commerce, is a plus.
  • Hard-working, detail-oriented, responsible, and eager to learn new tools and technologies.
  • Strong skills in communication, time management, and self-management.

Benefits:

  • Salary: 60,000 VND/hour (approximately ~ 4,800,000 per month).
  • Work 100% remotely
  • Gain hands-on experience with global e-commerce tools and platforms.
  • Enhance your English and communication skills through daily interaction with foreign clients.
  • Work in a young, supportive, and growth-focused team culture.
  • Access regular training sessions and a knowledge-rich environment.