Job Description:
- Consult, guide, and support in solving queries about Omni Themes’ products from customers through multiple support channels
- Support to handle problems arising when customers install and use the Shopify Themes and Apps.
- Transfer technical problems, request customization for the development team, and ensure the quality of work delivered to customers.
- Update customers on the status of processing requests
- Advise customers on solutions when using eCommerce and Shopify
- Work with various teams
- Conduct other tasks assigned
Requirements:
- Ideally a university student in their third or final year, or between 19-25 years old.
- Working hours (UTC+7): Regular shift (Remote): 0:00 – 04:00 AM or 4:00 – 8:00, Tuesday to Saturday. Training: 1 month from 10:00-17:00, lunch break from 11:45-13:15.
- Compensation is based on actual hours worked.
- Proficient in English with an IELTS score of 6.5 or equivalent.
- Strong skills in communication, presentation, analysis, and critical thinking.
- Prior experience in customer support for tech or e-commerce is a plus.
- Basic knowledge of HTML/CSS is an advantage.
- Team-oriented with a quick learning capability.
Benefits:
- Salary: 60,000 VND/hour.
- Work remotely and gain exposure to the latest technology and e-commerce.
- Improve English proficiency and develop client relations skills.
- Gain the opportunity to become an official employee if you have the desire and meet the job requirements.
- Participate in regular online training sessions.
- Work in a professional, dynamic, challenging environment and improve your skills.
- Flexible working hours, we proactively arranged weekly and monthly.
