Job descriptions:
- Provide timely support to international customers on how to set up and use our Shopify apps effectively.
- Troubleshoot and resolve issues encountered during app usage.
- Collaborate closely with internal teams to ensure efficient issue resolution.
- Provide timely updates on case progress and ensure smooth communication with customers.
- Take on additional assigned tasks (if any)
Requirements:
- Working hours (UTC+7) – Regular shift (Remote):
- 4:00 AM – 8:00 AM, Tuesday to Saturday (Start after training is completed)
- 6:00 PM – 12:00 AM, Sunday to Friday, 6 days per week (Start after training is completed)
- Proficient in English, equivalent to IELTS 6.5 or higher.
- Basic knowledge of HTML/CSS is required.
- Prior experience in Customer Support/ Technical Support, especially in Technology or E-commerce, is a plus.
- Hard-working, detail-oriented, responsible, and eager to learn new tools and technologies.
- Strong skills in communication, time management, and self-management.
Benefits:
- Salary: 60,000 VND/hour (approximately 5,000,000 ~7,500,000 per month).
- Work 100% remotely.
- Gain hands-on experience with global e-commerce tools and platforms.
- Enhance your English and communication skills through daily interaction with foreign clients.
- Work in a young, supportive, and growth-focused team culture.
- Access regular training sessions and a knowledge-rich environment.
