Job Description:
- Support customers with the installation, setup, and day-to-day usage of BSS Commerce Shopify apps.
- Analyze technical issues, record detailed reports, and coordinate with the development team to ensure proper follow-up.
- Keep customers informed with clear and timely updates on their tickets or requests.
- Identify common problems and recurring feedback, then share insights with the product team to help enhance app quality.
- Join regular online training sessions to stay aligned with product updates and support workflows.
- Handle other assigned operational tasks as needed (around 10% of total responsibilities).
Requirements
- Age preference: 20-25 years old.
- Working hours: 18:00 – 0:00 AM or 0:00 – 5:00 AM on weekdays (Mon-Fri) and optional weekend shifts.
- Fluency in English (IELTS 7.0 or equivalent).
- Strong communication skills with the ability to explain technical matters in a simple, friendly way.
- Previous experience in Shopify support or e-commerce is a plus.
- Basic knowledge of HTML/CSS is an advantage.
- Able to work well in a team environment with a proactive mindset and fast learning ability.
Benefits:
- Hourly rate: 60,000 VND/hour, calculated based on actual working hours.
- Performance & review bonuses based on work quality and contribution.
- 100% remote working environment – work comfortably from anywhere.
- Hands-on experience with modern technology and global e-commerce platforms.
- Opportunities to improve English communication and customer-facing skills.
- A fast-paced, supportive environment that encourages growth and learning.
- Flexible scheduling with weekly and monthly planning.
