Job Description:
- Support users in onboarding and effectively using BSS Commerce Shopify apps.
- Work cross-functionally with the product team to resolve customer issues.
- Identify and communicate technical problems to the development team for resolution.
- Consolidate customer feedback, including common issues and feature requests, to contribute to product improvements.
Requirements:
- Preferably 20-25 years old.
- Working hours are from : 23h00 – 03h00 or 03h00 – 07h00 on weekdays (Mon-Fri) and optional weekend shifts.
- Proficient in English with an IELTS score of 6.5 or equivalent.
- Active listening, empathy, and clear communication skills.
- Prior experience in Shopify customer support and e-commerce is an advantage.
- Basic knowledge of HTML/CSS is a plus point.
- Team-oriented mindset with fast learning ability and a high sense of responsibility.
Benefits:
- Salary: 60,000 VND/hour, based on actual hours worked.
- Performance-based quarterly bonus tied to individual and team KPI achievements
- Flexible working schedule.
- 100% remote work arrangement, allowing you to perform your duties from any location.
- Gain experience with the latest technology and e-commerce trends.
- Valuable practical experience in client relationship management
- Join a dynamic, fast-paced environment that supports continuous personal and professional growth
