Position - Customer Support Executive

Hotline: 0962 803 621 - Email: hr@bssgroup.vn

Work location:

Ha Noi

Employment Type:

full time

Department:

BSS Commerce

Salary:

$400 - $600

Deadline:

10-06-2021

TO BE A BSSER, YOU MUST

1-2 year experience in any field, graduates in economics or marketing are preferable.

Passionate about customer service and willing to go the extra mile to ensure a high level of customer satisfaction.

Fluent in English, with exceptional written and verbal communication skills.

Comfortable handling multiple live chats at a time and efficient under pressure .

Good at critical thinking.

Ability to manage own workload and accurately perform tasks in a timely manner with a high level of attention to detail.

Passionate about technology with proven technical aptitude; experience at a technology/ecommerce company.

Responsible, straight forward, confident and honest.

JOIN BSS, You will

Provide exceptional support to customers through company's channels including Helpdesk system, Live chat and Skype (all customers of BSS are foreigners)

Solve problems of errors, refund, warranty and guarantee customer satisfaction.

Coordinate with relevant departments to solve technical requirements of customers.

Consult and offer solutions matching customers’ needs.

Documenting all customer interactions in our database.

Proactively identifying opportunities for the company to provide additional value to customers during interactions, and escalating relevant opportunities to development team.

Consistently improving own knowledge and understanding of the product and platforms.

Passing on customer feedback to team members and escalating issues to relevant departments.

BECOME ONE OF US, You will have

Salary: $400 - $600(Review every 6 months).

Office with a great view from the 18th floor and creative workplace design.

At BSS, tea & coffee is free. Besides, we have a bookshelf with many interesting books for our members to borrow.

Working hours are 5 days/week (From Monday to Friday).

Working in a youthful and professional environment. 90% of members are 9x, we always support each other.

The State statutory holidays, travel, team building, health care, volunteer… organized by the Company.

Participating in the company's training sessions on product knowledge, English skills, and other working skills ...

Joining in the company's football, running, art clubs ...

Other benefits according to the provisions of the Company and the Labor Code.

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