1. Job Description

  • Provide exceptional support to customers through the company’s channels including Helpdesk system, Live chat and Skype (all customers of BSS are foreigners).
  • Solve problems of errors, refund, warranty and guarantee customer satisfaction.
  • Coordinate with relevant departments to solve technical requirements of customers.
  • Consult and offer solutions matching customers’ needs.
  • Proactively identifying opportunities for the company to provide additional value to customers during interactions, and escalating relevant opportunities to development team
  • Consistently improving own knowledge and understanding of the product and platforms
  • Passing on customer feedback to team members and escalating issues to relevant departments
  • Documenting all customer interactions in our database.

2. Requirements

  • 1-2 year experience in any field, graduates in economics or marketing are preferable.
  • Passionate about customer service and willing to go the extra mile to ensure a high level of customer satisfaction
  • Fluent in English, with exceptional written and verbal communication skills
  • Comfortable handling multiple live chats at a time and efficient under pressure 
  • Good at critical thinking
  • Ability to manage own workload and accurately perform tasks in a timely manner with a high level of attention to detail
  • Passionate about technology with proven technical aptitude; experience at a technology/ecommerce company
  • Responsible, straight forward, confident and honest. 

3. Benefits

  • Salary: 8-14M (Review every 6 months).
  • Performance bonus, seniority bonus, birthday gift
  • Opportunities to improve English skills and to gain hands-on experience in dealing with and negotiating with diverse clients
  • Opportunities to be promoted to Support Leader/Business Analyst
  • Trained by 6+ year experienced ecommerce expert/specialists
  • Work with 100% foreign. Exposed to the latest technology and eCommerce trend
  • Monthly in-house coaching and mentor programs
  • Youthful and dynamic working environments with 95% members are 9x, we have many clubs: running, football, board game…
  • At BSS Group, tea & coffee is free. Besides, we have a bookshelf with many interesting books for our members to borrow and of course, they are free too
  • The State statutory holidays and collective activities organized by the Company (travel. team building, health care, volunteer…)
  • Office with a great view from the 18th floor and creative workplace design
  • Working hours are 5 days/week
  • Other benefits according to the provisions of the Company and the Labor Code